Do you get tired of picking up the phone just to reply “Ok” to someone? Did you ever wish that someone could just manage all your pings and texts from WhatsApp and Facebook? Well, you are in luck!
Leading tech companies such as Google and Facebook are rooting interest in artificial intelligence (AI) based software to enable auto-replies on smartphone. America’s multinational technology company, Google, has been working on an auto-reply system called “Reply”. Reply will soon work on Google’s Hangout and Allo, WhatsApp, Facebook, Android messages, Skype, and Twitter platforms.
The system works out what people are saying and suggests a one-tap reply. Reply considers the location, time, and the person’s mode of transportation while suggesting apt replies. For instance, if the recipient of a message is on a holiday, Reply will consider the appointments, location, and hotel bookings before suggesting a response. In addition to that, it will add an advanced feature known as “do not disturb,” which will consider your busy schedule and put the phone on silent mode. Nevertheless, it will scan notifications and messages for important, unavoidable situations.
Similarly, the world’s favorite social networking site, Facebook, has been developing a smart AI-based chatbot. Facebook Artificial Intelligence Researchers (FAIR) has tested a new approach that teaches persona-driven robot how to prattle like humans. The persona-driven bot was asked to have a conversation with both humans and other chatbots. Though, the robot did not score highly in terms of fluency and consistency, but it was superior to the movie quotes-based chatbots.
Other than Google and Facebook, there are several startups that launched their AI-based chatbots and apps. A new personal AI-based chat assistant app, Replika, was recently launched by Luka, Inc. to improve the emotional intelligence of people. Like any other app, it requires some basic inputs to create a user profile. Thereafter, one can start chatting with your personal assistant. The founders of Replika made clear that it is not a dating app, and it won’t read out your emails to you either. Replika is just to talk, and more importantly, learn how to talk back.
Artificial Intelligence is now more evolved, and is used to address more delicate issues. The co-founder of Evernote, Phil Libin, plans to develop an AI-based chatbot app, Spot, to report workplace harassment. According to a research, three out of every four workplace harassment cases go unreported. If employees experience such unpleasant behavior, they can visit Spot’s website, and talk to the chatbot about it.
The Co-founder and the Chief Scientist of Spot, Dr. Julia Shaw said, “If you’re reporting harassment and talking to a human being, there might be bias involved, they may ask leading questions, and you might not trust they’re not going to be sharing that information with something else.”
Spot will ask a series of questions about the incident and use a natural language to ask follow-up questions regarding details of the perpetrators and places. Later, it will compile the data chronologically and create a PDF report that the victim can send to its employer. People will have a choice of reporting the incidence anonymously. According to founders, Spot is now more focused on the workplace harassment, but in future, will use AI to elicit complaints.
If used with conscience, AI would be the best thing that can happen to mankind. The surge in the development of AI proves that people will choose to interact with others in the real world instead of a virtual one. And maybe, in future, our personal chatbots will get busy talking to each other, and we will be able to enjoy our time with friends and family, which is often taken away by technology.